┌── legal ──┐

Refund Policy

Effective 2026-05-16 · when we refund, when we don't.

Standard rule

StreamSuite subscriptions bill monthly in advance. We do not issue prorated refunds for partial-period cancellations. If you cancel mid-month, your service continues until the end of the current period — you keep what you paid for.

When we'll refund anyway

• First 48 hours. If you signed up within the last 48 hours and decide it's not for you, email us — we'll refund 100% of the most recent invoice, no questions.
• Service-side outage exceeding 4 consecutive hours within a billing period: we'll credit you 1 day of service per hour of confirmed downtime, automatically applied to your next invoice or refundable on request.
• Billing error on our side (double-charge, wrong tier, etc.): full refund, immediate.
• We suspend your account by mistake: prorated refund for the remaining period plus a service credit.

When we won't refund

• Mid-period cancellation outside the 48-hour window (you used the service)
• Failure to use the service after subscribing (use it or pause it, but the time is yours)
• Account suspension due to confirmed violation of our Terms of Service
• Chargebacks initiated without contacting us first — we'll dispute these and may not service the account again

How to request

Email support@streamsuite.io from the address on your account with your operator ID. We aim to respond within 1 business day; refunds typically post within 5-10 business days via Stripe.

Chargebacks

If you don't recognize a charge or believe it's in error, please contact us first — chargebacks cost both of us significantly more than a refund, and we'll resolve any legitimate issue without one. Repeated chargebacks may result in service refusal.

v1.0 · last updated 2026-05-16